How could all these people be wrong....Our best advertisements are our clients!
Hi Don: I happened to be on my email right this minute so I'll just go ahead and tell you about our experience with Longhorn.
We bought our home in Allen in 2001. Since it was new, the landscaping was "builder style" and the back yard was the very small patio and grass from fence to fence. We approached LongHorn and met Tom the first time we went there. We laid out some ideas and he took it from there.
They removed all grass and the very small patio. We added raised flower beds, enlarged the patio, had a very big arbor built over the new patio--with lighting, fan etc. They started on the date they promised, the workmen were courteous and worked hard--even though it was the cold of winter. The rock work for the built up planter boxes was beautiful to watch. Everything was finished on time. The price was within the estimate and we had no complaints.
To show you how good the "customer service" is, two weeks after the work was finished, a TORNADO blew right down Alma and through the backyards and roofs of our street. This several ton arbor was blown down and carried almost to the edge of our yard. Who did I call at 5 a.m. in the morning? Longhorn! The owner and construction manager was out here by 6 a.m. From the looks of other yards, the tornado must have come right through our yard and others. They had to dismantle the arbor and rebuild. So, we've had lots of experience with them--all positive. The only negative I can even think of is that I think we "over planted". That could be as much my fault as theirs. But, it looked full and lush the minute they planted it. Now that things have grown, I've had them take out some things. But, it is lovely and we enjoy it very much.
I highly recommend their work, their customer service, dependability, and skill. Hope you are happy with your choice.
Mr. Cotter did some sprinkler work for me on 3/25/05. He was very professional and extremely knowledgable. His attitude and overall work ethic was a breath of fresh air, compared with what I usually deal with. It is employees like Mr. Cotter who will keep me calling on Longhorn for years to come.
Hi Brian, Harry, Julio & Gang,
Belated but heartfelt thanks for our awesome new landscaping. We are so pleased with the job you all did! I admire your work every time I walk outside, I LOVE my new yard! We have received many compliments as well. We are eager to begin phase 2, we just have to rebuild our finances.
Thanks too for tolerating my anxiety and for being patient and kind when working with us. We also appreciate you being so respectful of our property and our possessions. You guys did a fabulous job cleaning up every day, even cleaning up messes you guys didn't create. You constantly left the jobsite cleaner than you found it and we greatly appreciated your efforts to do this.
Thanks a million for everything! We hope to be calling you in the Spring for the outdoor kitchen and firepit, can't wait!
Susan Fleck and Family
Dear Longhorn Landscape Creations,
I just wanted to take a minute and tell you how commendable your staff has handled our recent landscaping, particularly, the guys who actually did the work. I cannot tell you how friendly and responsible and clean these guys were. They were always working and very cordial and friendly to us. Their work area and surrounding areas were immaculately clean at all times. They came in, they did their job, they cleaned up and they were on their way. We had our house remodeled about two years ago and we were always cleaning up behind them. It was irritating at many times and to be able to witness good work ethics has totally caught our eye and I felt you needed to know and they needed to know we noticed the small things.
Thank you again for a great job well done!
Longhorn Landscape Creations:
I am very satisfied with the lawn and tree/shrub service your company has provided. Our bushes were looking very poorly in the spring and your lawn tech's personal care has turned them around. Our lawn and shurbs look the best they ever have.
Thank you and please pass our appreciation on to your technician.
Diana L. Prokop
Ronda and I would like to take this opportunity to compliment you and your company in the performance of landscaping of our home. We had a vision of what our property could be, and in the planning stage you captured and improved that vision. We had not considered a water feature with pond and falls, but now I could not imagine the property without them.
The workmanship for the entire project was excellent. Areas that deserve noted praise are the stonework of the patio area and the water feature. The patio stonework shows incredible detail in fitting the stones and contrasting the colors to form stunning patio. The pond, streams, and waterfalls finish the area off. They create an environment surrounding the patio area, perfect for relaxation.
Ronda and I can recommend Longhorn without reservation. The service and product we received exceeded our expectations.
Matt and Ronda Deso
We are writing to you to let you know how much we love our pond and how wonderful your staff was. We have been taught so many things through Gary and from Todd. We much appreciate the lesson we have learned. As for your workers, what a great team. We so enjoyed getting to know Raul, Rogelio and Alfredo. They came daily, worked very hard and cleaned up afterwards. They let us know every step each day on what was to take place. This was such a great experience and we will share with all about it. Many thanks to everyone.
Bob and Dawn Moeller
Dear Longhorn Landscaping:
I just wanted to send you a quick note to let you know how pleased we are with the landscaping project that you did for us. The results exceeded our expectations. Although your plans were thorough and helped us to visualize the project, the final results are quite spectacular.
I also wanted to compliment the crew that did the actual work. They were very professional and seemed genuinely interested in the project. They did a great job in keeping the work area clean, and seemed to take great pride in their work. They were quick and results oriented, but did not cut any corners on the quality of their work. Again, the entire project and results exceeded our expectations.
Thank you for a great job. If you ever need a reference, I would be pleased to relate our experience to any of your prospective customers.
David K. Wilson
Dear Sir or Madam:
After researching other landscaping companies, I decided Longhorn was the one that suited my needs and wishes. I was not disappointed in my decision. Not only for the design but also for the people involved. The willingness to correct and change as the project progressed was refreshing.
The crew left the yard as neat as possible at the end of the day. The work was completed in the estimated time and was done beautifully.
The fairness Longhorn displayed at the end of the project confirmed my decision.
Dear Longhorn Landscape Creations:
We are writing to say thank you for all your expertise and knowledge. Longhorn has done several jobs for us in the past and we have never once been disappointed. We felt totally comfortable with the whole landscaping process because it was all spelled out for us with no surprises in the end. We feel you have the customer service that goes the extra mile.
We had a horrible incident with a previous landscaper (he was a member of our church) that left our yard and pocket book in disarray. Several months after our extreme dissatisfaction with this other company I called Longhorn in to save my yard. He was easy to work with especially since he was cleaning up someone else's bad job. Before Longhorn came along to save the day we were really upset at our constant visual reminder that we went with the wrong company. Now that the work is done (again)we spend so much more time outside because everything looks so perfect! Thank you for helping turn disaster into beauty!
No matter the problem or circumstance, Longhorn has always been there to ensure us our hard earned money was well spent. Thank you for your effort- the results are wonderful!
Brenda Tholen and Charles Tholen
To whom it may concern:
My husband and I have engaged the services of Longhorn ("Total Lawn Care") on several occasions, most recently in October 1999 for designing and planning of our landscape at our newly purchased home.
From the start - beginning with the setting up of appointments for personal viewings, suggestions and discussions about the various design possibilities - it promised to be very pleasant "adventure", judging by the first contact per phone.....extremely professional, friendly , "upbeat" and courteous (which was doubly wonderful since one other contacted company in our area didn't care enough to return our phone calls!!!!)
Meeting with our designer and owner of Longhorn Immediately confirmed our first impression. He has an excellent grasp of overall objectives of a project as well as a sound understanding of intricate and complex details. His approach to design and problem solving is very creative yet practical. If he can be said to have fault, it's his penchant for perfection...
The work was executed and completed by his excellent work crew. Exceptionally polite, dependable and thorough, his employees seem to have been "handpicked" by Longhorn as they displayed the same qualities as the owners. They, too, remained consistently polite, courteous hardworking throughout the entire process.
The result was a beautiful, more than satisfying landscape, admired by our neighbors, many passers by, and above all, much enjoyed by us.
Longhorn, however, will not "abandon" their customers once they have completed their actual, physical project . They continue to stand behind their work, checking on the status and development of their plantings, etc., offering many additional services and continuos care and maintenance (if so desired.)
My husband and I can recommend Longhorn's Total care to you without reservation or hesitation. You will enjoy working with this family owned company, whether you are starting from scratch with a bare plot of land , or need maintenance service, advice and suggestions to help maximize your yard's potential. They are an outstanding company of landscape design , lawn care and service, dedicated to their customers, completing a job on time, very professionally and with a minimum of fanfare. We were thoroughly satisfied in regard to quality, timeless of completion and price as well as their level of expertise.
In the future, I (we will trust them with any lawn project. They have never failed to deliver anything other than first-rate work.
In March of 2000 we contracted with Longhorn Maintenance to upgrade our front lawn sprinklers to an efficient system and to install a new system in the backyard. They exceeded our expectations in every way. They were very courteous and prompt in their customer service. They completed the work long before the contracted date and gave us a better system than we had expected for the agreed upon price. We have no hesitation in recommending Longhorn Maintenance to anyone.
David and Ann King
I've appreciated your professionalism and integrity in doing business with your company...your actions were really a breath of fresh air...I really do appreciate it and look forward to any future business with your company as well as having the knowledge of an honest and dependable company that I can refer to my friends and family.
...Our yard has improved 110%! Our grass is soft, green and WEED FREE! Our phone messages are always promptly returned, our questions always answered, our requests have been met and we are looking forward to you keeping our lawn up as long as we own our home. Thanks for a job well done.
Vicki and Dave N.
To Longhorn Maintenance:
Just a quick note to let you know how very pleased we have been with your services this year! We made an excellent choice by choosing you for our weekly lawn care and have been also very happy with the fall color, the holiday lights and now monthly pest control. Everthing has been executed on time and to our complete satisfaction! We look forward to using you in the New Year and recommending you to our friends and neighbors who are interested in quality service and excellent customer care.
Thank You! and Happy New Year!
Paul and Laua Miles
To the Owners of Longhorn:
My name is Tom Thorne a customer of yours, some three years ago I was referred to your company for lawn care services. In the past I had used competitors with poor results, it seemed I was paying good money for a product that was not being delivered on-time or with any satisfaction. When I contacted the companies, I was treated like a problem customer, all I wanted, was to get what I paid for. A co-worker D. Maida, referred me to you guys. He said, "Tom try these guys you will not be disappointed." Well, after continued frustration with the other companies, I finally took his advice. To my surprise he was right you guys delivered your product on time and the product worked. My yard looks great and neighbors always ask what I use to prevent weeds and keep the grass looking healthy. I highly recommend you guys and appreciate the good attitude of your employees.
A Happy Customer,